Did you know that you can help future patients and your healthcare professional simultaneously just by providing a brief, honest review online?
Seeing that more and more people rely on online reviews in finding a healthcare professional, simply sharing your experiences can push someone to finally get the help they need. Furthermore, you can help your hearing care professional to address any issues that could augment the practice—in turn producing a positive experience for prospective patients.
Are you ready to make a difference in people’s lives? The following are four additional reasons you should review your hearing care provider on the web.
1. It’s simple to write a review online
Numerous hearing care providers have a website with a page focused on reviews, and this is the best place to begin. Quickly navigate to the website, find the review page, and post a brief review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people to finally get the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal suggestions.
That means 8 out of every 10 people will take your review as sincerely as a personalized recommendation. If you had a pleasant experience, publishing a favorable online review is by far the best way to get the message out, aiding other people to get the same high quality of care.
3. You can help construct a fair picture of the practice
Studies have shown that people are drastically more likely to post reviews following a bad experience than after a positive one. This renders a negativity bias that can portray the practice in a bad light.
No one is perfect—and no practice is either. Whether the negative reviews are warranted or not, they will get submitted. And if the positive experiences go unpublished, this will produce a distorted picture. If you think that the practice is deserving of a good reputation, you can help them out by writing a positive review.
4. You can help your hearing care provider enhance the patient experience
We promote truthful, respectful reviews, without regard to whether those reviews are positive or negative. However, we also think that attempting to resolve issues privately is the best place to begin.
If you’ve had an unfavorable experience, it’s almost always best to first contact the practice privately. Generally, the issues can be reconciled whereby both parties are satisfied. Although, if the issues were not settled to your approval, you may feel that your negative experience must be shared.
In that case, in the name of honesty, you may want to post respectful recommendations that can help the provider enhance the patient experience. This ultimately helps the practice and brings about a better experience for prospective patients.